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v       Needs Analysis... read more

v       Solution Design... read more

v       Product Selection... read more

v       Physical and Technical Implementation

v       Maintenance and Troubleshooting... read more

v       Systems Review/Security Assessment... read more

v       Custom Software Development... read more

 

 

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Technical expertise and strong communication skills. Of course, an IT partner should be well-versed in the ins and outs of technology. But that sort of knowledge can be of little more than academic value if your partner doesn't have first-hand knowledge of how it applies to your business. "He should be first and foremost a businessperson who utilizes technology in a cost-effective manner to solve business problems," says Michael Crowe, director of the technology consulting and solutions group at Chicago-based Plante & Moran. "He can bridge the technology and communications gap that often exists between IT and a CEO's office."

 

An awareness of your budget and resources. IT partners are proving increasingly essential to a broad range of small to medium-sized businesses. But that sort of critical function shouldn't necessarily come at a crippling expense. When looking for an IT partner, ask how fees are structured. A responsive IT partner certainly won't be free, but should be sympathetic to those sorts of services that can bleed business coffers dry. "For instance, they can provide access to high-level skills when needed, while paying a reduced rate for services such as a help-desk and repair services," says Dan Blumenthal, executive vice president of Miller Systems, a Boston-based technology concern. "Those are the costs that can consume the majority of an IT budget outside of project work."

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